طراحی الگوی پیاده‌سازی برنامه ثبت تجربیات منابع انسانی با روش TISM فازی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانش آموختة کارشناسی ارشد گروه مدیریت، دانشکده مدیریت، دانشگاه لرستان، خرم آباد، ایران

2 گروه مدیریت، دانشکده مدیریت، دانشگاه لرستان، خرم آباد، ایران

10.22080/shrm.2026.28915.1743

چکیده

در عصر امروزی ثبت تجربیات منابع انسانی به‌عنوان یک مفهوم و رویکردنوین در مدیریت منابع انسانی مطرح و توجه به آن برای موفقیت افراد و سازمان لازم و ضروری است. بدین منظور پژوهش حاضر باهدف طراحی الگوی پیاده‌سازی برنامه ثبت تجربیات منابع انسانی با روش TISM فازی انجام پذیرفت. پژوهش حاضر از نظر هدف، کاربردی، از حیث ماهیت و روش، توصیفی پیمایشی و از حیث روش گردآوری اطلاعات، اکتشافی متوالی می‌باشد. جامعه آماری پژوهش حاضر خبرگان متشکل از مدیران سازمان‌های دولتی استان لرستان و اساتید دانشگاه می‌باشند که با استفاده از روش نمونه‌گیری هدفمند و براساس اصل کفایت نظری 23 نفر از آن‌ها به عنوان نمونه پژوهش درنظر گرفته شد. ابزار گردآوری اطلاعات در بخش کیفی مصاحبه و در بخش کمی پرسشنامه بود. برای بررسی روایی و پایایی ابزار گردآوری اطلاعات در بخش کیفی از روش محتوایی و روایی نظری و پایایی درون کدگذار میان کدگذار استفاده شد همچنین روایی و پایایی ابزار گردآوری داده‌ها در بخش کمی، روایی اعتبار محتوا و پایایی بازآزمون بود. برای تحلیل داده‌ها در بخش کیفی از روش تحلیل محتوا و کدگذاری از نرم افزار MAXQDA استفاده شد. همچنین برای تحلیل کمی از روش مدلسازی ساختاری تفسیری فازی استفاده گردید. نتایج پژوهش مشتمل بر ارائه الگوی پیاده‌سازی برنامه ثبت تجربیات منابع انسانی در چهار محور فلسفه پیاده‌سازی برنامه ثبت تجربیات منابع انسانی، مکانیسم‌های پیاده‌سازی برنامه ثبت تجربیات منابع انسانی، روش‌های پیاده‌سازی برنامه ثبت تجربیات منابع انسانی و پیامدهای آن می‌باشد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Designing a model for implementing a human resources experience recording program using the fuzzy TISM method

نویسندگان [English]

  • Navid Shams 1
  • Mohsen Arefnezhad 2
  • Mohammad Hakkak 2
1 Master's degree, Department of Management, Faculty of Management, Lorestan University, Khorramabad, Iran
2 Department of Management, Faculty of Management, Lorestan University, Khorramabad, Iran
چکیده [English]

In today's era, recording human resources experiences is considered as a new concept and approach in human resources management, and paying attention to it is necessary and essential for the success of individuals and organizations. For this purpose, the present study was conducted with the aim of designing a model for implementing a human resources experience recording program using the fuzzy TISM method. The present study is applied in terms of purpose, descriptive survey in terms of nature and method, and sequential exploratory in terms of data collection method. The statistical population of the present study consists of experts consisting of managers of government organizations in Lorestan province and university professors, of whom 23 were considered as research samples using purposive sampling and based on the principle of theoretical adequacy. The data collection tool in the qualitative part was an interview and in the quantitative part was a questionnaire. For qualitative data analysis, content analysis and coding methods were used using MAXQDA software. Also, for quantitative analysis, the fuzzy interpretive structural modeling method was used. The results of the research include presenting a model for implementing the human resources experience recording program in four axes: the philosophy of implementing the human resources experience recording program, the mechanisms of implementing the human resources experience recording program, the methods of implementing the human resources experience recording program, and its consequences.

کلیدواژه‌ها [English]

  • Knowledge management
  • experience writing
  • recording human resources experiences
  • fuzzy interpretive structural modeling
Abnilli, Z., Sami, R., & Ferdosi, M. (2022). Documenting the managerial experiences of Isfahan Khorshid educational and med-ical center in dealing with the coronavirus crisis. Journal of Education and Health Promotion, 11(1), 260.
Alves, R. B., & Pinheiro, P. (2022). Factors Influencing Tacit Knowledge Sharing in Research Groups in Higher Education In-stitutions. Administrative Sciences, 12(3), 89.
Aghaei Mirakabad, A., Abam, Z. and Ghaebi, A. (2024). A Model for Experienc-es Documentation of Faculty Members Based on Chou's Octalysis Gamification Framework Using the Meta-Synthesis Method. Library and Information Scienc-es, 27(2), 73-108. (In Persian)
Bamel, N., & Dhir, S. (2019). Inter-partner dynamics and joint venture competitive-ness: a fuzzy TISM ap-proach. Benchmarking: An International Journal, 26(1), 97-116. 
Bani Asad, R., & Jafarzadeh, M. (2020). De-signing a methodological model for doc-umenting the knowledge and experiences of management and command of the mar-tyrs of the Sacred Defense. Bi-Quarterly Scientific Research Journal of Religion and Cultural Politics. 7(1). 129-160. (In Persian)
Calvo, N., Rodeiro-Pazos, D., Rodríguez-Gulías, M. J., & Fernández-López, S. (2019). What knowledge management approach do entrepreneurial universities need? In-formation Systems, 85, 21-29.
Choudhury, J. (2013). Documentation HR Configuration, Organisation Capital & Bottom-Line-A Case of Indian IT Sec-tor. Indian Journal of Commerce and Man-agement Studies, 4(1), 38-42.
Dalkir, K. (2013). Knowledge management in theory and practice. routledge.
Efimova, L. (2005). Understanding person-al knowledge management: A weblog case. Enschede: Telematica Instituut, 12.
Fan, Z., & Beh, L. S. (2024). Individual mo-tivation and knowledge sharing: the hin-dering effect of perceived costs in higher education. Studies in Higher Education, 1-19.
Ghadei Kalashmi, Z., & Ghadei Kalashmi, S. (2022). Explaining the methods of docu-menting organizational experiences. 11th International Accounting Conference. Management and Innovation in Business. Tehran. (In Persian)
Gunjan, B. (2019). Knowledge manage-ment: Why do we need it for corporates? Malaysian Journal of Library & Infor-mation Science (ISSN: 1394-6234).
Hassanpoor, A., Jafarinia, S., vakili, Y. and Ghalebani, E. (2023). Identifying and Pri-oritizing the Dimensions and Components of Employee Experience: A Meta Synthe-sis and Fuzzy Delphi Approach. Iranian journal of management sciences, 18(69), 1-26. (In Persian)
Izu, L. O., & Fombad, M. C. (2024). Knowledge sharing strategies for im-proved service provision in the academic library at Delta State University Abraka Nigeria. New Review of Academic Librari-anship, 1-25.
Karimi Jafari, F., Daneshvar, M. , & Saberi, F. (2024). Identifying the Consequences of Human Resources Knowledge Hiding with a Mixed Approach. Journal of Sustainable Human Resource Management, 6(10), 218-179. (In Persian)
Khatwani, G., Singh, S. P., Trivedi, A., & Chauhan, A. (2015). Fuzzy-TISM: A fuzzy extension of TISM for group decision making. Global Journal of Flexible Systems Management, 16, 97-112. 
Khoshouei M S. (2018). Developing an In-tegrated Process for Organizational Expe-rience Documentation: Experience Man-agement Approach. JMDP. 31(3), 181-213.
Kumar Srivastava, A., & Sushil. (2014). Modelling drivers of adapt for effective strategy execution. The Learning Organi-zation, 21(6), 369-391. 
Javaid, J., Soroya, S. H., & Mahmood, K. (2020). Impact of personal and organiza-tional factors on knowledge sharing atti-tude of university teachers in Pakistan. The Electronic Library, 38(2), 317-336.
Jensen, P. E. (2005). "A contextual theory of learning and the Learning Organiza-tion", Knowledge and Process Manage-ment, 12(1), 53-64.
Joshi, A., Sekar, S., & Das, S. (2024). De-coding employee experiences during pandemic through online employee re-views: insights to organizations. Personnel Review, 53(1), 288- 313.
Khoshouei M S. (2018). Developing an In-tegrated Process for Organizational Expe-rience Documentation: Experience Man-agement Approach. JMDP. 31(3), 181-213. (In Persian)
Mahdi, O. R., Nassar, I. A., & Almsafir, M. K. (2019). Knowledge management processes and sustainable competitive advantage: an empirical examination in private universi-ties. Journal of Business Research, 94, 320-334.
Malgard, S., Panahi, S., Anaraki, L. N., Asadzandi, S., & Ghalavand, H. (2024). The Procedures for Documenting Organiza-tional Knowledge and Experiences: A Scoping Review. Medical Journal of the Is-lamic Republic of Iran, 38, 33.
Moinian, B., Eliasi, M., Bamdad Soufi, J., & Naghavi, M. (2021). Developing a Knowledge Worker Retention Model in Knowledge-Based Companies (Case Study: IT, Communication, and Biotech-nology Companies). Journal of Sustainable Human Resource Management, 3(4), 111-89. (In Persian)
Morgan, J. (2017). The employee experi-ence advantage, How to win the war for talent by giving employees the workplaces they want, the tools they need and a cul-ture they can celebrate, Published by john Wiley & Sons, Inc., Hoboken, New Jersey.
Namdarian, L. (2017). Presenting a model for documenting managers' organizational experiences with a knowledge manage-ment approach. First National World Con-ference on Economics and Management. Tehran. (In Persian)
Navidi, F., & Riahinia, N. (2017). The role of documentation in organizational knowledge management: A case study at satellite research institute. Journal of Studies in Library and Information Sci-ence, 9(1), 3-20. (In Persian)
Pauleen, D.J. and Gorman, G.E. (2011), Per-sonal Knowledge Management: Individual, Organizational and Social Perspectives, Gower Publishing Limited, Farnham.
Ramazanian, M., Moradi, M. and Soltani, F. (2015). Analysis of cultural barriers to in-teroperability in the automotive supply chain using interpretative structural mod-eling approach. Organizational Culture Management, 13(2), 369-391. (In Persian)
Robati, S., Fahimi nezhad, A., Morsel, B., & Hosseini nia, S. R. (2021). Effect of Organi-zational Transparency on Organizational Ambidexterity with Mediating Role of Human Capital Synergy and of Documen-tation Experiences (Case Study of Tehran Sports and Youth Administra-tions). Human Resource Management in Sports, 9(1), 25-43. (In Persian)
Smedley, J. (2009), ‘‘Modelling personal knowledge management’’, OR Insight, Vol. 22 No. 4, pp. 221-33.
Spickard, P. (2010). The illogic of racial categories. Racially Mixed people in America, Thousand Oaks, CA: Sage, 23-56. 
Tavallaee, F., Kheirandish, M., & Asgari, N. (2024). The process and infrastructures of the implementation of the model of doc-umenting the experiences of employees. 12(2), 77-93.
Terzieva, M. (2014). Project Knowledge Management: How Organizations Learn from Experience. Procedia Technology, 16(1), pp. 1086-1095.