نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشیار گروه مدیریت، دانشگاه لرستان، ایران
2 دانشجوی دکتری مدیریت دولتی، دانشگاه لرستان، خرم آباد، ایران
3 کارشناس ارشد مدیریت بازرگانی،دانشگاه پیام نور تهران،شهر ری
4 دانشجوی کارشناسی ارشد دانشگاه آزاد اسلامی و آموزگار ابتدایی آموزش و پرورش الشتر، ایران
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
Communication has a fundamental and pivotal role in the organization. The formation of a healthy communication process in the organization is the basis for increasing productivity, work values, job performance, satisfaction of employees and strategic stakeholders of the organization. Considering the importance of effective communication for organizations, it is necessary to reduce it by identifying factors and formulating a pattern of communication apprehension. The purpose of this research is to present the model of communication apprehension of human resources in the organization. The current research is applied in terms of purpose and descriptive survey in terms of nature and method. This research was conducted qualitatively and uses the "Grounded Theory Approach" strategy. The statistical population of this research included management professors and top and middle managers of Khorram Abad city administrations, and based on the principle of theoretical adequacy, 18 of them were selected as the research sample by purposive sampling method. The data collection tool in this study was a semi-structured interview. In this research, the grounded theory approach with the Strauss and Corbin method was used to present the research model, and they were identified using the Atlas.ti software and using the coding method. This research resulted in the presentation of a model including causal, intervening, contextual conditions with the phenomenon of employees' communication apprehension. The strategies of this model include training and skill development and improving the work environment, and its consequences include reducing communication apprehension and increasing organizational performance.
کلیدواژه‌ها [English]
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