مربیگری و عملکرد کارکنان: نقش میانجی پاداش و قدردانی، تعهد و یادگیری

نویسندگان

1 گروه مدیریت دانشگاه فردوسی مشهد

2 گروه مدیریت دانشکده علوم اداری و اقتصادی دانشگاه فردوسی مشهد

3 استادیار گروه مدیریت، دانشکده علوم اداری و اقتصادی ، دانشگاه فردوسی مشهد

10.22080/shrm.2023.4216

چکیده

به سبب فضای رقابتی موجود که وجود نیروی انسانی مستعد را در سازمان‌ها، ضرورتی اجتناب ناپذیر می‌سازد، سازمان‌ها لازم است رویکردهای توسعه منابع انسانی را جهت بقا و توسعه سازمانی بکار گیرند. یکی از رویکردهای اثر بخش در توسعه منابع انسانی، مربی‌گری است. پژوهش حاضر؛ با هدف بررسی تاثیر مربی‌گری بر عملکرد کارکنان با نقش واسط پاداش و قدردانی، تعهد و یادگیری کارکنان در شرکت گاز استان گلستان، صورت گرفته است. این تحقیق؛ از لحاظ هدف، کاربردی و به لحاظ روش، توصیفی- پیمایشی می‌باشد. جامعه آماری؛ کلیه کارکنان رسمی شرکت گاز استان گلستان به تعداد ۱۸۴ نفر بوده که بر اساس جدول کرچسی و مورگان، تعداد ۱۲۴ نفر با روش نمونه‌گیری تصادفی ساده انتخاب شدند. برای جمع آوری داده‌ها ازپرسشنامه با تایید روایی و پایایی آن استفاده شد. به منظور تجزیه و تحلیل داده‌ها و آزمون فرضیه‌ها، از روش مدل‌سازی معادلات ساختاری و از نرم‌افزار SPSS و Smart PLS، استفاده گردید. پژوهش حاضر دارای نه فرضیه بود که یافته‌های این تحقیق نشان می‌دهد رابطه مربی‌گری و پاداش و قدردانی، مربی‌گری و تعهد، مربی‌گری و یادگیری کارکنان؛ مثبت و معنادار است. همچنین پاداش و قدردانی و عملکرد، تعهد و عملکرد و یادگیری و عملکرد کارکنان؛ ارتباط مثبت و معناداری با یکدیگر دارند. همچنین اینکه پاداش و قدردانی، تعهد و یادگیری؛ رابطه بین مربی‌گری و عملکرد کارکنان را بطور معناداری میانجی‌گری می‌کنند و نقش میانجی آن‌ها مورد تایید قرار گرفت. سهم علمی پژوهش حاضر؛ شناساندن و شفاف‌سازی نقش مربی‌گری بر متغیر مهم عملکرد کارکنان از طریق متغیرهای میانچی مورد تاکید می‌باشد

کلیدواژه‌ها


عنوان مقاله [English]

Coaching and Employee Performance: The Mediating Role Of Reward and Recognition, Commitment and Learning

نویسندگان [English]

  • Mohadeseh Mohammadi 1
  • Yaghoob Maharati 2
  • ghasem eslami 3
1 Department of Management. Ferdowsi University of Mashhad
2 Department of Management,Faculty of Administrative and Economics Sciences, Ferdowsi University of Mashhad
3 Assistant Professor, Department of Management, Faculty of Economics and Administrative sciences , Ferdowsi University of mashhad.
چکیده [English]

Due to the existing competitive environment that makes the presence of talented human resources in organizations an inevitable necessity, organizations need to use human resource development strategies for organizational development. the effective approaches in the field of human resource development is coaching. the present research; With the aim of investigating the impact of coaching on employee performance with the intermediary role of reward and appreciation, commitment and learning of employees in Golestan Gas Company, it has been done. it is of applied type and in terms of method, it is descriptive-survey type of research. The population of this research; All the official employees of Golestan Gas Company are 184 people, and according to Kerchesi and Morgan's table, 124 were selected as a sample by simple random sampling method. A questionnaire was used to collect data, confirming its validity and reliability. structural equation modeling method and SPSS and Smart PLS software were used. The current research had nine hypotheses that the findings of this research show the relationship between coaching and reward and appreciation, coaching and commitment, coaching and employee learning; It is positive and meaningful. Also reward and appreciation and performance, commitment and performance and learning and performance of employees; They have a positive and meaningful relationship with each other., reward and appreciation, commitment and learning; They significantly mediate the relationship between coaching and employee performance, and their mediating role was confirmed.

کلیدواژه‌ها [English]

  • Coaching
  • Performance
  • Rewards & Recognition
  • Commitment
  • Learning
Abdi, J., Kazemi, S., & ghassab, A. (2018).Coaching. The first international conference on interdisciplinary studies in management and engineering. (In Persian).
Abdulahi, R., & Hashemi Kaswai, M. (2019). A systematic review of the literature on the application of coaching culture in line with organizational culture, Contemporary Research Quarterly in Management and Accounting Sciences, 7(2), 331-353. (In Persian).
Admiral, Chidir, G., Asbari, M., Supriatna, H., & Novitasari, D. (2021). Linking Employee Coaching, Team Commitment and Performance: Evidence from Indonesian MSMEs. International Journal of Social and Management Studies, 2(4), 22-35.‏
Akbar, M. A., Adam, M., & Chan, S. (2020). Effects of Coaching and Supervision on Employee and Organizational Performances: The Case of Social Empowerment Program in Aceh, Indonesia.‏ East African Scholars Journal of Economics, Business and Management, 3(3), 229-237.
Ali, M., Raza, B., Ali, W., & Imtaiz, N. (2020). Linking Managerial Coaching with Employees’ Innovative Work Behaviors through Affective Supervisory Commitment: Evidence from Pakistan. International Review of Management and Marketing, 10(4), 11.‏
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational psychology, 63(1), 1-18.‏
Armstrong, M. (2007). A handbook of employee reward management and practice. 2nd ed., kogan page, Philadelphia.
Arshadi, M., Rabati, A., & Tahmoursi, N. (2018). Investigating the effectiveness of the coaching process on job self-efficacy and organizational citizenship behavior, Social psychology research, 9(35), 106-89. (In Persian).
Azizi, Sh. (2012). Mediating, moderating and intervening variables in marketing research: concept, differences, tests and statistical procedures, Modern Marketing Research, 3(2), 155-174. (In Persian).
Bettis-Outland, H., & Guillory, M. D. (2018). Emotional intelligence and organizational learning at trade shows. Journal of Business & Industrial Marketing, 33(1), 126-133.
Blanchard, k., Shola, D. (2005). Manager as a Coach, Translated by Abdolreza Rezaee Nejad, Tehran, Fara publication.
Dastani, M, .Mehraban, H., Paykani. Gholamzadeh, D., & Qolizadeh, A. (2018). Strategies of applying coaching culture with the approach of data base theory, Public Management Research, 12(45), 288-261. (In pesian).
Dastgerdi, M., Mohammadi, M., Yaqoubi, N., & Mahmoudzadeh, M. (2021). Designing an organizational coaching model in Iran's government organizations with a foundational data approach, Organizational Culture Management, 19(3), 529-550. (In Persian).
Davari, A., & Rezazadeh, A. (2015). Structural equation modeling with PLS software, Jihad University Press. (In Persian).
Grosseck, M. D. (2014). Teaching, coaching, training–crosswords for someone, keywords in higher education for others. Procedia-Social and Behavioral Sciences116, 1243-1247.
Hart, E. W. (2009). Seven keys to successful mentoring. Center for Creative Leadership. Wiley & Sons, Incorporated, John.
International Coach Federation (2020). COVID-19 and the Coaching Industry. https://coachfederation.org/app/uploads/2020/09/FINAL_ICF_GCS2020_COVIDStudy.pdf
Joo, B. K. (2005). Executive coaching: A conceptual framework from an integrative review of practice and research. Human resource development review, 4(4), 462-488.‏
Khan, M. R., Ziauddin, J. F., & Ramay, M. I. (2010). The impacts of organizational commitment on employee job performance. European journal of social sciences15(3), 292-298.
Maamari, B., El Achi, S., Yahiaoui, D., & Nakhle, S. F. (2021). The effect of coaching on employees as mediated by organisational citizenship behaviour: case of Lebanon. EuroMed Journal of Business17(1), 21-45.
Malazemian, H. (2008). Organizational commitment and committed organization. Sharia Tos Publications: Mashhad. (In Persian).
Meschi, A., kiani, M., & Behnam, I. (2018). Alphabet of Coaching: Everything you need to know about Kuching, Tehran, Teftenagar. (In Persian).
Mathis, R. L. & Jackson, J. H. (2009), Human Resource Management, South-Western Cengage Learning, Mason, OH, USA.
Moghimi, M. (2014). Fundamentals of Organization and Management, Tehran: Rahdan Publications. (In Persian).
Moradi Shirazi, A.,  Fayazi, M., Heydari, A., & Babaei Zakleiki, M. A. (2018). Ethnographic approach to antecedents in the coaching process, Scientific Quarterly of Government Organizations Management, 7(327), 106-124. (In Persian).
Moazzami, M.,  Ahmadi-Tabar, F., Kaousi, I., & Ameri Shahrabi, M. (2021). Presenting a qualitative model for improving the organizational commitment of employees and its validation in Farhangian University of Tehran, Educational Management Research Quarterly, 12 (47), 127-140. (In Persian).
 
Nadeak, M., Widodo, A., Asbari, M., Novitasari, D., & Purwanto, A. (2021). Understanding the Links between Coaching, OCB, and Individual Performance among MSME Employees. International Journal of Social and Management Studies, 2(4), 65-80.‏
Najafinejad, S., & Maqbooli, N. (2018). The effect of the characteristics of the mentor-mentee relationship on the satisfaction of the mentee with the mentor: a study of the student mentoring program of the Faculty of Medicine of Tehran University of Medical Sciences, Yazd Center for Studies and Development of Medical Sciences Journal, 14(1), 2-13. (In Persian).
Neefe, D. O. (2001). Comparing levels of organizational learning maturity of colleges and universities participating in traditional and non-traditional (Academic quality improvement project) accreditation processes.‏ Master Degree, University of Wisconsin – Stout Menomonie.
Nusrati, T., Gholamzadeh, D., & Momeni, M. (2021). Presenting the competency model for coaching managers, scientific journal of human resource management research, 197-230. (In Persian).
Oyewobi, L. O., Oke, A. E., Adeneye, T. D., & Jimoh, R. A. (2019). Influence of organizational commitment on work–life balance and organizational performance of female construction professionals. Engineering, Construction and Architectural Management, 26(10), 2243-2263.
Qolipour, A. (2011). Human resources management (concepts, theories and applications), Tehran: Organization for the study and compilation of humanities books of universities (Samt), research center for research and development of humanities. (In Persian).
Qolipur. A., & Aghaz, A. (2021). Advanced Human Resource Management (2) Salary and Benefits System, Semit Publications. (In Persian).
Rafati, M., Mousakhani, M., Zabihi, M., & Ghorbani, M. (2021). Designing an organizational coaching model in government organizations with soft organizational productivity approach, Productivity Management, 15(1), 106-77. (In Persian(.
Rezayat, Gh., & Niromand, H. A. (2019). Performance evaluation model of employees of military organizations, strategic defense studies, 82(18), 298-312. (In Persian).
Sangari, N., & Purvali, B. (2013). The effect of manager's coaching behavior on results related to employee performance, Management and Development Process, 89(28), 172-147. (In Persian).
Sarmad, Z., Bazargan, A., & Hijazi, E. (2008). Research methods in behavioral sciences, 18th edition, Tehran, Age Publishing. (In Persian).
Shin, Y. (2013). The relationship between leadership styles, organizational commitment, and organizational outcome in Oklahoma's volunteer fire departments. Oklahoma State University.‏
Sidhu, G. K., & Nizam, I. (2020). Coaching and Employee Performance: The Mediating Effect of Rewards & Recognition in Malaysian Corporate Context. International Journal of Management, Accounting and Economics, 7(1), 41-72.‏
Sobel, M. E. (1982). Asymptotic intervals for indirect effects in structural equations models. In S. Leinhart (Ed.), Sociological methodology 1982 (pp.290-312). San Francisco: Jossey-Bass.
Thaghafi, T., Ghorbani, M., & Naseri, N. (2019). Designing the establishment model of a coach-oriented organization with an organizational learning approach, Change Management Research Journal, 12(2), 289-316. (In Persian).
Wilson, C. (2004). Coaching and coach training in the workplace. Industrial and commercial training36(3), 96-98.
Yousefi, H., Mashali, B., & Menti, H. (2017). Examining the possibility of implementing the coaching model in human resources training based on the foundation data theory (case study of the country's tax affairs organization), Tax research paper. 25(34), 257-233. (In Persian).