Designing an organizational resilience process model in health centers

Document Type : Original Article

Authors

1 Assistant Professor, Department of Management, Faculty of Humanities sciences University of Gonabad, Gonabad,, Iran

2 PhD student in Industrial Management, University of Tehran, Tehran, Iran

3 Master student of Industrial Management, Binalood Higher Education Institute, Mashhad, Iran

10.22080/shrm.2022.4101

Abstract

Medical centers are important facilities and play an important role after crises and disasters. These centers must be able to adapt quickly to catastrophic events such as natural and man-made disasters, because the number of deaths and injuries caused by disasters is affected by the way medical centers provide services to the people. Therefore, ensuring the proper functioning of medical centers in crisis situations is an important issue.The main purpose of this article is To design a comprehensive resilience model of medical centers by identifying the factors affecting the resilience of these centers.Our approach to improving the performance of medical centers is performance modeling from the perspective of resilience engineering. Therefore, in this study, the opinions of 12 experts, including managers and staff of Mashhad University of Medical Sciences, have been used and interpretive structural modeling technique has been implemented.According to the literature review, factors affecting the resilience of health centers, hospital layout, education, transportation system, communication system and information technology, capacity and facilities, accountability, coordination, logistics and suppliers, human capital and Is a management system.The results of this study show that the communication system and information technology is the key and the most basic factor for the resilience of this medical center. It is expected that the results of the present study, managers and decision makers in the field of health can be used for better planning.

Keywords

References

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Journal of Sustainable Human Resource Management
Volume 4, Issue 7
October 2022
Pages 171-151

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