طراحی مدل فرآیند تاب آوری سازمانی در مراکز بهداشت و درمان

نوع مقاله : مقاله پژوهشی

نویسندگان

1 استادیار گروه مدیریت، مجتمع آموزش عالی گناباد، گناباد، ایران

2 دانشجوی دکتری مدیریت صنعتی، دانشگاه تهران، تهران، ایران

3 دانشجوی فوق لیسانس مدیریت صنعتی، موسسه آموزش عالی بینالود، مشهد، ایران.

10.22080/shrm.2022.4101

چکیده

اطمینان از عملکرد مناسب مراکز درمانی در شرایط بحران، مسئله مهمی است. تاب آوری سازمانی به توانایی سازمان در انطباق با شرایط پیش بینی نشده و انطباق پذیری با موقعیت های بحرانی تعریف می شود. بنابراین تاب آوری سازمانی نوعی آینده نگری نسبت به رویارویی با عدم قطعیت و تلاش در راستای اجرای تغییرات در سازمان می باشد. هدف اصلی مقاله حاضر، طراحی مدل جامع تاب آوری مراکز درمانی از طریق شناسایی عوامل موثر بر تاب آوری این مراکز می باشد. روش مطالعه این پژوهش برای بهبود عملکرد مراکز درمانی، مدل سازی عملکرد از منظر مهندسی تاب آوری است. از این رو در این پژوهش، از نظرات 12 متخصص از جمله مدیران و کارکنان دانشگاه علوم پزشکی مشهد در قالب پرسشنامه استفاده شده و با تکنیک مدلسازی ساختاری تفسیری، به مرحله اجرا در آمده است. این تکنیک براساس پارادایم تفسیری جهت شناسایی روابط بین متغیرهای زیربنایی و چندوجهی تاب‌آوری سازمانی استفاده شده است. طبق بررسی ادبیات تحقیق عوامل موثر بر تاب آوری مراکز بهداشت و درمان، چیدمان بیمارستان، آموزش، سیستم حمل و نقل، سیستم ارتباطات و فناوری اطلاعات، ظرفیت و امکانات، پاسخگویی، هماهنگی، لجستیک و تأمین کننده، سرمایه های انسانی و سیستم مدیریت می باشد. نتایج این پژوهش نشان می دهد که سیستم ارتباطات و فناوری اطلاعات، کلیدی ترین و پایه ای ترین عامل فعلی برای تاب آوری این مرکز درمانی است. انتظار می رود از نتایج پژوهش حاضر، مدیران و تصمیم گیرندگان حوزه بهداشت کشور بتوانند برای برنامه ریزی بهتر استفاده نمایند.

کلیدواژه‌ها

عنوان مقاله [English]

Designing an organizational resilience process model in health centers

نویسندگان [English]

  • Amirhosein Okhravi 1
  • Samira Ebrahimi 2
  • Afsaneh Hosein zadeh 3
1 Assistant Professor, Department of Management, Faculty of Humanities sciences University of Gonabad, Gonabad,, Iran
2 PhD student in Industrial Management, University of Tehran, Tehran, Iran
3 Master student of Industrial Management, Binalood Higher Education Institute, Mashhad, Iran
چکیده [English]

Medical centers are important facilities and play an important role after crises and disasters. These centers must be able to adapt quickly to catastrophic events such as natural and man-made disasters, because the number of deaths and injuries caused by disasters is affected by the way medical centers provide services to the people. Therefore, ensuring the proper functioning of medical centers in crisis situations is an important issue.The main purpose of this article is To design a comprehensive resilience model of medical centers by identifying the factors affecting the resilience of these centers.Our approach to improving the performance of medical centers is performance modeling from the perspective of resilience engineering. Therefore, in this study, the opinions of 12 experts, including managers and staff of Mashhad University of Medical Sciences, have been used and interpretive structural modeling technique has been implemented.According to the literature review, factors affecting the resilience of health centers, hospital layout, education, transportation system, communication system and information technology, capacity and facilities, accountability, coordination, logistics and suppliers, human capital and Is a management system.The results of this study show that the communication system and information technology is the key and the most basic factor for the resilience of this medical center. It is expected that the results of the present study, managers and decision makers in the field of health can be used for better planning.

کلیدواژه‌ها [English]

  • resilience
  • crisis
  • health centers
  • Communication system and information technology
  • interpretive structural modeling

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مدیریت منابع انسانی پایدار
دوره 4، شماره 7
مهر 1401
صفحه 171-151

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