Designing the emergence model of emotional contagion in government organizations with the fuzzy TISM method

Document Type : Original Article

Authors

1 Lorestan university assistant professor, Management faculty, Korramabad, Iran

2 Assistant Professor, Department of Management, Faculty of Management and Economics, Lorestan University, Khorramabad, Iran

3 Msc. Student, Department of Business Administration, Faculty of Management, Lorestan University, Khorramabad, Iran.

10.22080/shrm.2024.5229

Abstract

Organizations are social phenomena consisting of individuals and groups. All the people who are in the organization have various and countless positive and negative emotions that the organization as a social phenomenon is affected by them. As a result, employees' emotions in the work environment are considered an inevitable part for organizations, which can have various consequences on organizational performance and its life cycle. Considering the importance of the subject, the current research was conducted with the aim of designing the model of the emergence of emotional contagion in government organizations with the method of fuzzy total interpretive structural modeling. In terms of purpose, the current research is applied and is classified as an exploratory research. The statistical population of this research is experts, which consists of managers of government organizations, and 20 of them were selected as sample members using the purposeful sampling method and based on the principle of theoretical saturation. The tool for collecting information is an interview in the qualitative part and a questionnaire in the quantitative part. In this research, content analysis and coding with Atlas T software were used to analyze the data in the qualitative part. The results of the research consist of presenting the pattern of emergence of emotional contagion in the four axes of rooting, boosters of emotional contagion, dimensions of emotional contagion and its consequences.

Keywords

References

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Journal of Sustainable Human Resource Management
Volume 7, Issue 12
April 2025
Pages 107-85

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